How do I reset my GCTS password?

Please follow these steps to do a self-service password reset. This will reset the password for your gordonconwell.edu email, Canvas, and SONIS "Login with Microsoft" at the same time! You can also find all the details of accessing the portals and resetting your password here: password.gordonconwell.edu

Password Reset Instructions

Go to Outlook webmail: mail.gcts.edu
Note: If you are already logged into Outlook webmail, please log out or access the link with a different browser or device. To follow these instructions, you need to reach the login page.
Click Can't access your account?
Choose Work or school account.
Enter your gordonconwell.edu email address in the box provided.
Enter the characters shown in the picture for verification and click Next.
Select I forgot my password and click Next.
Choose a verification/contact method from the list on the left side of the page and click Next or Email.
1. Email: This will email the non-GCTS email address you have setup for MFA. If you don't have an address set up, you will be prompted to enter one. Follow the directions in the email you receive to verify your identity.
2. Text/Call: A code will be sent to you to input in the box provided.
3. App code: Open your Microsoft Authenticator app on your mobile phone, tap on your GCTS account, and input the 6-digit code you see under One-time password code.
Enter your new password according to the requirements below and enter a second time to verify.
Click Finish, and your password will be reset.
You should now be able to log into all your GCTS portals according to the instructions on our Passwords & Portals page.

Password Requirements

Password is case-sensitive.
Must be 12-24 characters long.
No complexity requirements (only letters needed but can use numbers or symbols as well). Easy-to-remember phrases (such as a Bible verse, song lyrics, etc.) encouraged.
Must not include any of the following: password, test, Jesus, Bible, GCTS
Must not include part of your name or username.
Must not include a common word or commonly used sequence of characters (e.g., 123 or 111).
Must not reuse a password that you have used in the past.

If you encounter any issues attempting to reset your password, we will be happy to reset it for you! Please report the issue here in this portal or by emailing tech@gcts.edu. Please make sure to include your student ID number if a student or alum so that we can verify your identity.