I got a new phone, and am no longer able to login to my GCTS account via the Microsoft Authenticator app. What should I do?

If you were using the Microsoft Authenticator app for multi-factor authentication (MFA) and just got a new phone, IT will need to clear out the old authenticator app on the admin side and have the system ask you to re-register for MFA with your new phone. Please open a ticket via this link and select IT as the workspace, or email us at tech@gcts.edu for assistance!

After we have cleared out the old app and required re-registration, the next time you log into your Gordon-Conwell email, it will prompt you to set up MFA anew. If you are using the Microsoft Authenticator option, it will provide the QR code to scan with the your authenticator app on your new phone. You may need to delete the old Gordon-Conwell account in the Microsoft Authenticator app. If so, please follow these steps.

Here are the original MFA setup instructions for your reference: https://www.gordonconwell.edu/technology-services/blog/mfa/