Troubleshooting And FAQ

Common Issues

I don't hear any sound!

Solution 1: Ensure the soundbar is on using the Vizio Remote. See startup procedures on page 4.

Solution 2: Ensure the soundbar is on using the power button physically on the soundbar located on the top as shown below.

Solution 3: If this issue is occurring during a screenshare, ensure the volume of your computer is up to at least 75%.

Participants can't hear me speaking!

Solution 1: Ensure the microphone icon isn’t muted on the iPad Zoom Controller.

Solution 2: Ensure the participants have the volume turned up on their computer.

Participants can't hear the audio of a video I'm sharing from my screen!

Solution 1: Ensure the volume of your computer is turned up to at least 75%.

Solution 2: Ensure the participants have the volume turned up on their computer.

Solution 3: Make sure “share computer audio” is checked when you screen share as shown in this screenshot. You will need to cancel your current screen share and then re-enter screen share to change the settings.

Presenter view (in PowerPoint) is shared to Zoom, not the slides!

Solution 1: “Play” your PowerPoint slideshow THEN share your screen.

Start your PPT slideshow.
Without exiting your slideshow, navigate to Zoom.
Share your screen. Select the window that shows only your presentation slide.

Solution 2: If you are using the external monitor as an extended display, swap the screens via PowerPoint.

In PowerPoint's presenter view, navigate to the top left and click “Swap Displays” as shown in this screenshot

Solution 3: Join the Zoom meeting from your computer before sharing content.

Join the zoom meeting from your computer (as you would from home).
DO NOT join audio. Select “Leave Computer Audio” if you are joined automatically.
Select “Share Content”

Solution 4: Do Not “Play” your PowerPoint slideshow.

Maximize the size of the slides.
Navigate your presentation with the Up and Down arrow keys.
Please note, your notes will note be visible with this solution and as such you may want to print your PowerPoint notes.

The option for Breakout Rooms is missing!

Solution 1: Reclaim Host from the iPad Zoom Controller

On the iPad Zoom Controller select the option for Participants.
A list will be displayed of all participants in the meeting. You should see that the Room is no longer listed as the host. Select the second option labeled either “Claim Host” or “Reclaim Host”. You may be prompted to enter your host code. If you don’t already have your code on hand, you can locate your host code in the “Day Of Course” Communication Email sent from Technology Services. The options for Breakout Rooms should be restored to the controller.

Solution 2: Have the current host transfer credentials to you.

On the iPad Zoom Controller select the option for Participants.
A list will be displayed of all participants in the meeting. Search the list for the participant showing as the “Host” of the meeting.
That person will need to add the Zoom Room back as the Host by going to the “participants” option on the bottom bar of their zoom session and then selecting Charlotte – 227 > More > Make Host. The options for Breakout Rooms should be restored to the controller.

I want the cameras to stop moving!

Solution 1: Set the cameras to manual mode.

On the iPad Zoom Controller select the option for “Camera Control”.
Under the “Camera Mode” setting, select “Manual” from the dropdown menu.
The cameras will no longer move on their own. You may move them manually with the green labeled remotes. Use the arrows on the remote to control vertical or horizontal pitch. Use rocker with the magnifying glass on them to control zoom.

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